TERMS OF SERVICE
Welcome to the website of Petora Living LLC (hereinafter referred to as “Petora Living” or “we”). The following Terms and Conditions (including Billing Terms) govern your purchase of pet supplies on this website. Please read these terms carefully before using this website or placing an order.
I. General Terms
By accessing this website or completing a purchase, you agree to be bound by these Terms and Conditions. We reserve the right to update these terms at any time; such changes shall become effective from the date of their publication. If you do not accept any changes, please discontinue your use of this website.
II. Billing Terms (One-Time Purchases)
Important: All products sold on this website are offered as one-time purchases, not as subscription services.
The amount you pay when placing an order represents the total price of the products (including applicable taxes and shipping fees, if any). Unless you voluntarily place a subsequent order, there will be no recurring charges or automatic renewals applied to your account.
Upon successful payment of an order, we will send a confirmation email to the email address you have registered with us. You agree to provide accurate and complete billing information (including billing address, payment method, etc.).
If a payment fails due to insufficient funds or incorrect information, we may be unable to process your order and will notify you via email or telephone.
For one-time purchases, there are no automatic replenishment or recurring order plans in place, unless you explicitly opt into a manual re-purchase option that we may offer separately.
III. Orders and Pricing
All product prices are as displayed on this website. We reserve the right to adjust prices at any time; however, such adjustments will not affect orders that have already been submitted and successfully paid for.
We strive to ensure the accuracy of product descriptions and inventory information; however, in the event of a manifest error (such as a pricing error), we reserve the right to cancel the order and issue a full refund after notifying you.
We reserve the right to refuse any order (e.g., in cases of suspected fraud, insufficient inventory, etc.).
IV. Payment and Billing Security
Accepted payment methods include major credit cards, debit cards, and third-party payment tools designated by this website. All payments are processed through PCI-compliant service providers; we do not store full credit card numbers.
You agree to bear any billing-related consequences resulting from your own actions or negligence (e.g., information leakage, operational errors). If you have any disputes regarding your billing statement, please contact us within 30 days of placing your order. V. Shipping, Returns, and Refunds
Orders typically ship within 2–5 business days after processing; actual delivery times depend on your shipping address.
If products exhibit quality defects or suffer damage during transit, you may contact us to request a return or exchange within 30 days of receipt. For returns or exchanges unrelated to product quality, the applicable rules are governed by the Return Policy published on our website.
Refunds will be issued to the original payment method used for the purchase; the processing time is approximately 5–10 business days.
VI. Limitation of Liability
To the fullest extent permitted by applicable law, Petora Living LLC shall not be held liable for any indirect damages (such as loss of profits, loss of data, or pet health issues) arising from the use of this website or our products.
Our maximum aggregate liability shall not exceed the amount you paid for the specific product in question.
VII. Governing Law and Dispute Resolution
These Terms and Conditions shall be governed by the laws of the United States. In the event of any dispute, the parties agree to first attempt to resolve the matter through amicable negotiation; should negotiation fail, the dispute shall be submitted to a court of competent jurisdiction located within the company’s domicile.
These Terms and Conditions are effective as of the date of publication. Thank you once again for choosing Petora Living LLC for a worry-free shopping experience.