PRIVACY POLICY

Petora Living LLC (hereinafter referred to as “we” or “Petora Living”) places great importance on the security of your privacy. This Privacy Policy is designed to explain how we collect, use, protect, and disclose the personal information you provide while using our website.

I. Information Collection
When you visit the Petora Living LLC website, register an account, place an order, subscribe to our newsletter, or contact customer service, we may collect the following information:
Personal Identifiable Information: Name, email address, shipping address, phone number, etc.;
Order and Payment Information: Purchase history, shipping details, and payment credentials (payment card information is processed directly by compliant payment service providers; we do not store full card numbers);
Browsing and Technical Information: IP address, browser type, device identifiers, browsing behavior, and Cookie data.

II. Use of Information
We use the collected information for the following purposes:
To process and fulfill your orders, including shipping and after-sales support;
To communicate with you regarding your order status, product updates, or security notifications;
To optimize your website experience, analyze user preferences, and improve our products and services;
With your consent, to send you promotional offers or pet care tips (you may unsubscribe at any time).

III. Information Sharing and Disclosure
We are committed to never selling your personal information. We will only share your information with third parties under the following necessary circumstances:
Service Providers (such as shipping carriers, payment processors, and email distribution platforms)—we provide only the minimum information necessary for them to perform their services;
Legal Requirements or Protection of Rights (such as responding to subpoenas, preventing fraud, or defending the legal rights of Petora Living).

IV. Data Security
We employ industry-standard encryption and access control measures to protect your information. However, please note that no internet transmission can be guaranteed to be 100% secure; we continuously refine our security mechanisms and regularly assess our systems for vulnerabilities.

V. Cookies and Similar Technologies
Our website uses Cookies to remember the contents of your shopping cart, your preferences, and to analyze traffic. You may disable Cookies through your browser settings; however, doing so may affect the proper functioning of certain features on the website.

VI. Your Rights
In accordance with applicable privacy laws, you have the right to:
Access, correct, or delete your personal information;
Withdraw your consent (e.g., opt out of receiving marketing emails);
Object to certain data processing activities (e.g., personalized recommendations based on analytics).
To exercise any of the above rights, please submit a request using the contact details provided below.

VII. Children’s Privacy
Our website is not directed at children under the age of 13, nor do we knowingly collect personal information from children. If you discover that such information has been collected in error, please notify us promptly so that we may delete it.

VIII. Updates to Terms
We may revise these Privacy Terms from time to time; significant changes will be communicated to you via website announcements or email notifications. The revised version shall become effective as of the date of its publication.

Thank you for placing your trust in Petora Living LLC. We remain committed to safeguarding the data security of both you and your beloved pets.